Knowledge Leaves With People
The engineer who knew why that service restarts nightly takes the explanation with them, and the workaround quietly becomes permanent.
Most software does not fail on launch day. It fails eighteen months later, when the people who built it have moved on.
Managed Support
Ongoing ownership of the software you already run: monitoring that notices, response when something breaks, and the maintenance that prevents most of it.
Defined Response SLAs
Continuous Monitoring
Why It Matters
Support is the part nobody plans for. The build gets a budget and a deadline; the years afterwards get whoever happens to be free, until the system becomes something everyone is slightly afraid to touch.
Small Issues Wait Too Long
An expiring certificate or a slow query is trivial to fix and expensive to ignore, and neither announces itself until it stops the business.
Dependencies Age Out
Runtimes and libraries reach end of life on their own schedule, and the upgrade only gets harder for every month it is deferred.
Nobody Owns The Pager
When responsibility is split across two teams and a contractor, the first twenty minutes of an incident go on deciding who is handling it.
Fixes Never Become Improvements
Reactive teams close tickets. Without someone tracking why the same ticket keeps returning, the underlying cause never gets funded.
What We Offer
Ongoing ownership of systems already in production: the monitoring that notices before your users do, a defined response when something breaks, and the unglamorous maintenance that stops most incidents from happening at all.
Day-to-day ownership of running software, from triaging reported faults to the small corrective changes that never justify a project of their own.
- L2/L3 Support
- Bug Fixes
- Patching
Coverage across uptime, errors, and saturation, with thresholds tuned tightly enough that an alert still means something at four in the morning.
- Uptime
- Alert Tuning
- Dashboards
A named owner, an agreed escalation path, and a written postmortem — so the same outage is not diagnosed from scratch the second time it happens.
- On-Call
- Runbooks
- Postmortems
A single intake for requests and faults, prioritised against response times that were agreed in advance rather than negotiated during the incident.
- Ticketing
- Response SLAs
- Reporting
Runtime, framework, and library currency treated as scheduled work, so end-of-life dates arrive as calendar entries instead of as security findings.
- Runtime Upgrades
- Library Updates
- EOL Migration
Profiling the queries, endpoints, and instances that actually cost something, then fixing the handful responsible for most of the bill.
- Profiling
- Query Optimisation
- Right-Sizing
The architecture, the failure modes, and the steps that still live in one person's memory, written down and kept current as the system changes.
- System Documentation
- Runbooks
- Onboarding
You Cannot Support What Nobody Has Written Down
We start by learning the system as it actually runs — what it depends on, what breaks most often, and which steps still live in somebody's memory. From there support becomes a defined service with named owners, agreed response times, and a maintenance schedule that runs whether or not anything is on fire.
System Discovery
Runbook Capture
Monitoring Setup
Service Onboarding
Steady-State Support
Continuous Improvement
How Can We Help You
Industry Use Cases
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